What is Remote Desktop Support? It is the ability to access a computer from another location in order to make repairs.  Years ago they came out with this type of software and it has been a wonderful development.

Sometimes you might just need an item tweaked for better performance or you have a simple problem that can be fixed quickly.  Normally on something like this you have to have a person make a house call to do this.  I have an inexpensive solution for that type of problem that can cut out this house call expense.  I can install my remote support software on your computer. 

With your permission I can access your computer remotely from my office and show you how to fix the problem.  That sounds a bit scary but this is the important thing to remember with that type of service.  We both have to be online at the same time and you have to physically push a button on your computer to grant me permission to access your computer.  I can’t just randomly access it.  The software I use is a well known remote support application called Splashtop Streamer.  I charge $1.00 per minute for this type of service.  With remote access you don’t have to come here and I don’t have to go to you.  We both sit down in front of our computers and work through whatever problem you have.  This is so slick!!!  It is a great solution for those nagging 10 minute solutions that you have spent hours working on.

Bear in mind that this can’t be used for connecting a printer to your internet or troubleshooting internet issues. Some of those problem require an on site visit to sort out.